Support

Service & Maintenance

Expert Support to Keep Your Monitoring Systems Compliant, Connected and Performing

Reduce downtime, stay compliant and get ahead of issues before they escalate.

When your monitoring systems are critical to compliance, safety and performance, downtime isn’t an option. Novecom’s dedicated service and maintenance team ensures your environmental and safety solutions stay online, optimised and compliant so you can focus on operations.

Keeping you compliant, connected and operational

Rapid response times 
Our support team is ready to act fast. Whether it’s a hardware fault, software issue or connectivity concern we’ve got you covered. 

Minimise downtime 
With proactive monitoring and scheduled maintenance, we help prevent issues before they escalate. 

Stay compliant 
We ensure your systems meet Australian standards and regulatory requirements with ongoing calibration and reporting support. 

Extend system life 
Regular servicing and updates keep your hardware and software performing at their best for longer. 

Reduce operational disruptions 
Seamless support means fewer interruptions, smoother workflows and more confident decision-making. 

Trusted by Industry Leaders

Novecom has delivered over 50,000 documented maintenance services to clients across mining, agriculture, infrastructure and manufacturing. 

“Novecom’s backup and support are second to none. Even in hard-to-reach locations, they make sure everything runs smoothly and that gives us real peace of mind.”

Ryan Hunt

Managing Director, Agflow

How we support you

Tailored support programs

Talk to our customer service team about designing a support package that suits your needs, from basic scheduled maintenance to 24/7 on-site support. 

On-site servicing

Our technicians visit your site for scheduled maintenance, upgrades and repairs

Remote diagnostics

We monitor system health remotely and alert you to potential issues before they impact operations. 

Ongoing optimisation

We fine-tune your system’s performance to match evolving site conditions and compliance needs. 

Get in touch >

Guides

Introduction to SAMS, the SynaptiX dashboard

How to use SAMS, the SynaptiX dashboard

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