When your monitoring systems are critical to compliance, safety and performance, downtime isn’t an option. Novecom’s dedicated service and maintenance team ensures your environmental and safety solutions stay online, optimised and compliant so you can focus on operations.
Support
Service & Maintenance
Reduce downtime, stay compliant and get ahead of issues before they escalate.
Keeping you compliant, connected and operational
Rapid response times
Our support team is ready to act fast. Whether it’s a hardware fault, software issue or connectivity concern we’ve got you covered.
Minimise downtime
With proactive monitoring and scheduled maintenance, we help prevent issues before they escalate.
Stay compliant
We ensure your systems meet Australian standards and regulatory requirements with ongoing calibration and reporting support.
Extend system life
Regular servicing and updates keep your hardware and software performing at their best for longer.
Reduce operational disruptions
Seamless support means fewer interruptions, smoother workflows and more confident decision-making.
Trusted by industry leaders
Novecom has delivered over 50,000 documented maintenance services to clients across mining, agriculture, infrastructure and manufacturing.
“Novecom’s backup and support are second to none. Even in hard-to-reach locations, they make sure everything runs smoothly and that gives us real peace of mind.” Ryan Hunt, Managing Director, Agflow
What’s included in our service and support
- Tailored support programs
Talk to our customer service team about designing a support package that suits your needs, from basic scheduled maintenance to 24/7 on-site support.
- On-site servicing
Our technicians visit your site for scheduled maintenance, upgrades and repairs.
- Remote diagnostics
We monitor system health remotely and alert you to potential issues before they impact operations.
- Ongoing optimisation
We fine-tune your system’s performance to match evolving site conditions and compliance needs.
Need help now or want to book a service?
Contact our support team or book a system health check to ensure your monitoring solution is running at full capacity.